Service 04
Custom AI agents & internal tools
Assistants grounded in your own documents and data, internal dashboards and admin tools and AI steps that hand off to a person when they should. Rules run first, so the predictable parts stay predictable.
Illustration · sample data
What we build
Assistants that know your business and its rules.
An AI step is useful when it works from your own information and stays inside clear rules. We build assistants and internal tools where the predictable parts run as plain logic and the model handles only what needs judgment.
Assistants grounded in your own documents
A chat assistant that answers from your policies, product information and past answers, and says when it doesn’t know. It can sit on your site, in WhatsApp or inside your team’s tools, and hands the conversation to a person when it should.
Internal tools and dashboards
Admin panels, review queues and dashboards built for the way your team works, not adapted from a template. One place to see what the systems did, and to act on what needs a person.
AI steps inside a larger workflow
Reading an email, sorting a request, drafting a reply, pulling fields from a document. The model does the reading. Rules decide what happens next, and anything unusual waits for a person.
Approval queues
Drafts land in a queue with the reason they were written. Your team approves, edits or skips each one, and can let a kind of reply run on its own once they trust it.
How it runs
Rules run first. The model runs second.
A model can be wrong in ways a rule can’t. So rules filter and route before any model sees the work. Every answer is logged with its sources, and a person can step in at any point.
Monitoring
Every conversation and every AI step is logged: what came in, what the model was given, what it returned and what happened next. When an answer looks wrong, you can see why.
Sample log line:RunningAssistant · conversation 3307 · answered from 2 sources
Retries
Model providers have outages and slow minutes. Calls are tried again after a pause, and when a provider is down the request waits or goes to a person instead of returning a guess.
Sample log line:RetryingModel call timed out · attempt 2 of 3
Human checkpoints
You choose which outputs need an OK: a reply to a customer, a change to a record, anything the model marks as unsure. The rest runs, and every run can be reviewed later.
Sample log line:Needs your OKReply drafted · waiting for Sam
Handover
Prompts, rules, sources and the tools themselves are documented and live in your accounts, including the model provider account. You can change a rule or swap a model without us.
Sample log line:DonePrompts, rules and model keys moved to your account
Log lines are illustrations · sample data
In our work
Where it shows up in our work.
Rules before AI and an approval queue
A plain rule check sets sellers and noise aside before any model reads a message. One switch decides whether replies go out on their own or wait in a queue for the dealer’s OK, and every reply carries the reason it matched.
A chat assistant that knows when to hand over
An assistant grounded in the firm’s own content, on the website, WhatsApp and Messenger, that passes the conversation to the team when it should.
Can a person approve steps before they run?
Yes. Any step can wait for a person: a reply to a customer, an update to a record, a payment request. You decide where those checkpoints sit, and you can move them later.
What happens when something breaks?
The systems we build log every run, retry what can safely be retried and raise an alert when a person needs to look. A failure is reported, not hidden.
Who owns what you build?
You do, once the work is paid for. Systems run on your accounts, and the code, workflows and documentation are handed over when the work is done. A product or venture partnership may set different terms in its signed agreement.
Other services
- 01Workflow & operations automationThe handoffs between people, tools and approvals, run end to end.
- 02Revenue & marketing operationsLeads found, enriched, routed and followed up, with the CRM kept true.
- 03Browser automation & data engineeringData from the places that have no API, cleaned and delivered where you need it.
- 05Custom software & iOS appsWhen the right tool doesn’t exist, we write it.
Start here
Tell us where the work gets stuck.
A free 30-minute call on Google Meet with the people who would build it. Walk us through the work as it happens today, and we’ll tell you plainly whether we can help.
Free discovery call · 30 minutes · Google Meet