The terms we work on.

Who these terms are with

These terms are an agreement between you and PlugWheel LLC, a limited liability company organized under the laws of the State of Wyoming, United States, with its registered address at 1621 Central Ave, Cheyenne, Wyoming 82001, USA. “We” and “us” mean PlugWheel LLC. “You” means the person using this site or the business we work for.

If you accept these terms for a business, you confirm that you can bind it to them.

Questions about these terms go to hello@plugwheel.com.

Using this site

You may read, share and link to anything on this site. You may not:

• Copy its design, text, photographs or code for your own site or product
• Try to break, overload or get around the security of the site, the chat or the forms
• Scrape it in bulk, or use it to train AI models, without our written permission
• Use the chat or the contact form to send anything unlawful, abusive or misleading

The site, its content and the PlugWheel name and mark belong to us. Other companies’ names that appear here belong to them, and their appearance doesn’t mean they endorse us.

The chat and other AI features

The chat on this site is answered by an AI model. Its replies are a starting point, not legal, financial or technical advice and not a quote. They can be wrong. Anything we commit to is confirmed in writing by a person.

Proposals and agreements

The prices on our pricing page are starting prices: the minimum for each kind of engagement, not quotes or offers. Your price is set in a written proposal.

Every engagement starts with that proposal. It sets out the scope or the monthly engineering capacity, what is out of scope, the price in US dollars, the payment schedule, the timeline and what will be handed over.

A project begins when you accept the proposal in writing, which includes by email or electronic signature. Together, the accepted proposal and these terms are the agreement between us. If a separately signed agreement differs from these terms, the signed agreement applies.

You agree that we can send agreements, invoices and notices electronically, and that electronic records and signatures count as originals.

Prices and payment

All prices are in US dollars. Invoices state the amount, what it covers and when it is due. Unless the proposal says otherwise, invoices are due within 15 days.

Project fees, including consulting and audits, are one-time fees invoiced on the schedule in the proposal, usually with a deposit before work starts.

Card payments are made on our payment provider’s secure page. We never ask for card details by email, chat or phone, and we never see or store full card numbers.

Prices don’t include sales or similar taxes, which are added where the law requires. Each of us pays its own bank and transfer fees.

If an invoice is more than 30 days overdue, we may pause work until it is paid, after telling you in writing.

Monthly engagements

Technical partnerships, dedicated engineering, fractional technical leadership, managed support and white-label engineering billed by the month are monthly engagements. Each is billed monthly in advance and renews automatically each month until it is cancelled.

Each includes the engineering capacity or support allowance set in the proposal. None includes unlimited development or support. Work beyond the agreed capacity is quoted and agreed before we do it, and unused capacity doesn’t carry over to the next month unless the proposal says so.

You can cancel a monthly engagement by emailing hello@plugwheel.com. Technical partnerships, dedicated engineering, fractional leadership and monthly white-label engineering end 30 days after your notice; if that date falls partway through a billing month, the month is charged only up to it. Managed support ends at the close of the month you have paid for. The refunds and cancellations page sets out what happens to payments.

We will give you at least 30 days’ written notice before changing the price of a monthly engagement. If you cancel within 30 days of that notice, the current price applies until your engagement ends.

Dedicated engineers and white-label work

A dedicated engineer works on your priorities but remains engaged by PlugWheel. They are not your employee, and we stay responsible for their work, their pay and their confidentiality.

When we work white-label for an agency, we work under the agency’s brand and for its clients. The agency remains responsible for its relationship and agreements with its clients, and we keep each client’s information confidential.

Product and venture partnerships

Revenue sharing, equity and joint-venture arrangements are possible only for product and venture partnerships, and only in a separate signed agreement. Nothing on this site is an offer of any such arrangement, an offer of securities or investment advice.

Ownership of what we build in a venture partnership is set by that agreement, and may differ from the ownership terms below.

Third-party services and costs

The systems we build depend on other companies’ services, such as n8n, Zapier, Make, OpenAI, Calendly or Apple. Those services run under their own terms, which you accept when you use them, and they can change, raise prices or fail.

Costs a system needs to run, such as software subscriptions, hosting or AI usage, are billed to your own accounts unless the proposal says otherwise. We can’t promise how a third-party service behaves, and we aren’t responsible for its outages or changes.

Changes to the scope

If you want something the proposal doesn’t cover, we tell you what it changes in time and price first, and go ahead only once you agree in writing.

What we need from you

You give us the access, information and decisions the work needs, on time. You confirm that you have the right to give us any data, content or accounts you share, and that our using them for the work won’t break any law or anyone else’s rights.

Where the timeline depends on something from you, it moves with it.

Delivery and acceptance

We deliver work by handing over the systems, code, workflows and documentation set out in the proposal. You then have 5 business days to tell us if something doesn’t do what the proposal describes. If you don’t, or if you start using the work in your business, it counts as accepted.

How delivery, cancellations and refunds work in detail is on the refunds and cancellations page, which is part of these terms.

Refunds and cancellations›

Who owns the work

Once the work is paid for in full, the code, workflows, configuration and documentation we made for you are yours, and we assign to you our rights in them.

We keep ownership of the general know-how, tools and code we had before your project or built independently of it. Where any of them are part of your system, you get a permanent, royalty-free license to use and change them in it.

We may describe your project or name you as a client only with your written permission.

Confidentiality

Each of us keeps the other’s confidential information private and uses it only for the work. This doesn’t cover information that is public, that the other already had or that the law requires to be disclosed.

Engineers and contractors who work on a project with us are bound by the same duties of confidentiality.

Your data

Data inside the systems we build for you belongs to you. We handle it only to do the work, on your instructions, and we delete or return it when the work ends, unless you ask us to keep running the system.

How we handle the personal information we collect for ourselves is set out in our privacy policy.

Privacy›

Access to your systems

When we need access to your accounts, we ask for it in the way each tool supports, preferably as a user you can see and remove, and we use it only for the work. At handover, you decide what access we keep.

Warranty and disclaimer

We do the work with reasonable skill and care, to the standard described in the proposal. If something we built doesn’t do what the proposal describes, tell us within 30 days of acceptance and we fix it at no charge, as long as nobody else has changed it.

Apart from that promise, and to the extent the law allows, the site and the work are provided “as is”. We make no other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement.

AI output can be wrong, which is why we build checkpoints where a person decides.

Limits of liability

To the extent the law allows, neither of us is liable to the other for indirect, incidental, special or consequential losses, such as lost profits, revenue or data, even if warned they could happen.

To the extent the law allows, our total liability arising from these terms and any work under them, whether a project or a monthly engagement, is limited to the fees you paid us for that work in the 12 months before the event that gave rise to the claim.

These limits don’t apply to fraud, to a breach of confidentiality or to anything the law doesn’t allow to be limited. The exclusion of indirect losses doesn’t limit fees owed under the agreement, or the costs either of us covers under “Claims by others”.

Claims by others

If someone else brings a claim against us because of data, content or instructions you gave us, you will cover our reasonable costs of defending it. If someone claims that original work we made for you infringes their rights, we will cover your reasonable costs of defending it. Each of us tells the other promptly about any such claim.

Ending a project

Either of us can end a project by giving written notice. You pay for the work done up to the end and receive everything built so far. Monthly engagements end as set out above. Either of us can also end an engagement at once if the other seriously breaks these terms and doesn’t put it right within 15 days of being told.

The sections on ownership, confidentiality, your data, limits of liability, claims by others and disputes continue after a project ends.

How we work together

We work as an independent business, not as your employee or agent. We decide how the work is done and may use engineers and contractors we trust, and we remain responsible for their work.

Neither of us is responsible for delays caused by events outside its reasonable control, such as outages of third-party services, natural disasters or government action.

Export and sanctions

We follow US export control and sanctions laws. We don’t provide services to anyone in a country or region under comprehensive US sanctions, or to anyone on a US government restricted list, and you confirm that you aren’t one of them.

Governing law and disputes

These terms are governed by the laws of the State of Wyoming and applicable US federal law, without regard to conflict-of-law rules.

If a dispute arises, email hello@plugwheel.com first. Each of us will try in good faith to resolve it within 30 days. If we can’t, the dispute will be decided by the state or federal courts located in Laramie County, Wyoming, and both of us agree to their jurisdiction.

The fine print

• If one part of these terms can’t be enforced, the rest still applies.
• Not enforcing a term straight away doesn’t mean giving it up.
• Neither of us may transfer the agreement without the other’s consent, except as part of selling the business.
• Notices go by email to hello@plugwheel.com for us, and to the email address in your proposal for you.
• These terms and your accepted proposal are the whole agreement about the work, and replace anything said before.

Changes to these terms

If these terms change, the date at the top changes with them. Work already agreed stays on the terms that applied when you accepted the proposal.